Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us immediately at firstname.lastname@example.org
• All orders will be shipped to the address you provided here on check out page so please make sure that the address is correct. Refunds will not be made due to wrong address. If you would like a package to be send on a different address please let me know or leave me a note on checkout with the correct address.
• Remarks: Please be aware that International deliveries may be charged import duties and taxes on receipt of your package and ensure the following to avoid dispatch delays:
- You will be available to sign for your order at the above shipping address between Monday to Friday, 9am-5pm
- If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to hard graft.
TA.THA.TA warrants the Product against defects in materials and workmanship for a period 1 year from the date of original purchase.
If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your TA.THA.TA product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the warranty include colors fading, abrasions on the bottom of packs or at the cuffs/pockets from rubbing when you walk and general breakdown of the materials over the years.
The customer pays the shipping charges to send products back to us. TA.THA.TA will absorb the return shipping charges using DHL Express. Shipping charges for all non-warranty repairs are at the owner’s expense.
Our typical turnaround time is 6-8 weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In some cases, it may take longer. During peak season our turnaround time can be longer than eight weeks.
If you’re having problems with your product, please drop us an email at email@example.com,photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will contact you as soon as possible.
* We do offer exchanges only if you received a damaged, defective, or incorrect product with in 7 days after receive package. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.
Otherwise we will not be able to handle your refunds or return request.
* Merchandise must include any original packaging, dust bags, warranty/authenticity cards, spare parts and all tags intact, including hangtag.